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Grievance Procedure- NY

Internal Complaint Procedure

The New York Film Academy welcomes students’ opinions and feedback, positive and negative, regarding policies, programs, and services. We view student complaints as opportunities for NYFA to identify and rectify any serious or systematic problems or issues affecting the quality of student life.


NYFA will address all appropriate student grievances promptly. A grievance is considered appropriate if a student expresses feelings of dissatisfaction concerning any application or interpretation of the NYFA administration or management-related policy.  The grievance process is as follows:

Students who want to report staff and faculty should complete the Student Grievance Form https://cm.maxient.com/reportingform.php?NYFilmAcademy&layout_id=13 

Students who want to report other students should complete the Student Conduct Incident Form https://cm.maxient.com/reportingform.php?NYFilmAcademy&layout_id=4 

  • The Dean of Students will forward with immediacy all received and completed complaint forms to the Campus Dean.

  • Within two weeks of receiving a complaint, the NYFA administration will investigate the received complaint/grievance; all relevant parties will be interviewed and all documents related to the complaint/grievance will be reviewed.

  • NYFA Administration will render a decision and the complainant will be notified of the decision in writing (provided the complainant is not anonymous). 

  • NYFA Administration will provide the complainant one week (seven days) to respond; the complainant can either agree or disagree to the decision.  All responses must be submitted to the dean of students in writing.  The dean of students will immediately forward the received responses to the Campus Dean.  Failure of the complainant to respond in one week (seven days) will be interpreted as acceptance of the decision). 

  • If the complainant disagrees, he/she has the option of appealing the decision by submitting a written appeal to the dean of students, or contacting the New York State Education Department.  The Dean of Students will immediately forward all received appeals to the Campus Dean. 

  • If the complaint is determined to be valid, all necessary steps will be taken to provide the appropriate remedy for the complaint.

  • Grievances or complaints may be submitted anonymously; however, when the complaint is submitted anonymously, NYFA administration will not be able to inform the complainant of its decision and response. 

  • A written summary of all complaints will be kept in Student Records for a minimum of six years, following the date that the complaint was first received.

  • For specific sex-based discrimination and sexual misconduct student rights and grievances, please see the Sex-Based Discrimination & Misconduct Procedures.

The following matters are not handled as student complaints within the scope of this reporting procedure, but may be directed for attention as follows:

  • Grade appeal (Registrar’s Office)

  • Curriculum matters (Academic Department)

  • Certificate requirements (Registrar’s Office)

  • Sexual misconduct, harassment or discrimination (Title IX Coordinator)

  • Financial Aid/Tuition disputes (Financial Aid and/or the Bursar’s Office)


External Complaint Procedure

A student or any member of the public may file a complaint about this institution with the Office of College and University Evaluation by mailing a completed

(1) Complaint Form


(2) To the following address:

New York State Education Department

Office of College and University Evaluation

89 Washington Avenue

EBA Room 960

Albany, New York 12234


Additional information can be found at


Please note that the office of College and University Evaluation will not review a complaint until all grievance procedures at this institution have been followed, all avenues of appeal exhausted, and documentation is provided that such procedures have been exhausted. 

The Office of College and University Evaluation handles only those complaints that concern educational programs or practices of degree-granting institutions subject to the Regulations of the Commissioner of Education, with the exceptions, noted below. 

  • The Office does not handle anonymous complaints. 

  • The Office does not intervene in matters concerning an individual’s grades or examination results, as these are the prerogative of the college’s faculty. 

  • The Office does not handle complaints concerning actions that occurred more than five years ago. 

  • The Office does not intervene in matters that are or have been in litigation. 

Complainants should be aware the Office of College and University Evaluation does not conduct a judicial investigation and has no legal authority to require a college or university to comply with a complainant’s request. 

Civil Rights complaints involving discrimination based on race, color, national origin, age, disability, and sex, including sexual harassment, should be filed with the U.S. Office for Civil Rights:

U.S. Department of Education

32 Old Slip

26th Floor

New York, NY 10005-2500 

The Office for Civil Rights Enforcement can be reached by telephone at (646) 428 – 3900 or by fax at (656) 428 – 3843.

Email Address: OCR.NewYork@ed.gov

A complaint of consumer fraud on the part of the institution should be directed to:

Office of the New York State Attorney General
Empire State Plaza
Albany, New York 12223


For a complaint about state student financial aid matters, contract the Higher Education Services Corporation (HESC) Customer Communication Center at 1-888-NYS-HESC.

External Complaint Procedure

According to Title 8, Education Department, Chapter 1, Board of Regents, Part 19, Education practices:

(A) A petition filed by or on behalf of a person aggrieved by alleged unfair educational practices as defined in section 313 of the Education Law shall be in writing, the original being signed and verified, and shall contain the following:

(1) If the petition is filed by the applicant, the full name, address and age of the person filing the petition. If the petition is filed by parent or guardian, the full name and address of the person filing the petition and the full name and address of the person in whose behalf the petition is filed.

(2) The full name and address of the institution against which the petition is filed.

(3) A specific charge of discrimination because of race, religion, creed, color or national origin, followed by a clear and concise statement of the facts which constitute the alleged unfair educational practice.

(4) The date or dates of the alleged unfair education practice.

(5) A transcript of the academic record (high school or college) and the academic rank (position, decile or quartile) of the applicant, signed by the registrar or other appropriate official.

(6) A statement (to be made on a blank supplied by the Education Department) of other facts about the applicant which might be influential in his acceptance or rejection for admission, such as his test scores on scholastic aptitude or achievement examinations, academic honors or awards received, his main interests, his extracurricular activities and the names of his references.

(7) A statement as to any action or proceeding instituted in any other form for the unfair educational practice alleged in the petition, together with a statement as to the disposition of such action or proceeding.

(B) Education Practices Administration, State Education Department, at its office in Albany, NY, and may be filed by personal delivery, ordinary mail or registered mail, addressed to the Office of the Education Practices Administration.

(C)  A petition may be amended by the petitioner.

(D) When a petitioner is unable to supply his test score in a scholastic aptitude test, the administrator may require the petitioner to take a standard scholastic aptitude test.



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