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Grievance Procedure- NY

Complaints of Discrimination

Discrimination is defined as treating members of a protected class less favorably because of their membership in that class. The protected groups are set forth in the School’s Diversity & Non-Discrimination Policy.

Harassment is a type of discrimination involving oral, written, graphic or physical conduct relating to an individual’s race, color, or national origin (including an individual’s ancestry, country of origin, or country of origin of the individual’s parents or other family member) or other protected characteristic that is sufficiently severe, pervasive, or persistent so as to interfere with or limit the ability of an individual to work for, participate in or benefit from the educational institution’s programs or activities.

The New York Film Academy (NYFA) is committed to responding quickly and constructively to bias and discrimination complaints, and ensuring that all individuals feel comfortable coming forward with a complaint. Any student, faculty or staff member who has witnessed or experienced discrimination or harassment on campus should immediately report the incident in one of the following ways: 

NYFA will take the appropriate action to protect faculty, staff and students from discrimination, investigate any allegations or complaints and interview all parties involved to find effective resolutions. Depending on the findings of the investigation and at the discretion of the school, any student, faculty or staff member who violates the policy may be suspended or dismissed. In some cases, students, faculty or staff members who wish to continue their study or employment may be required to attend a Diversity/Sensitivity Training course at their own expense

Complaints of Policy, Procedures, and Services

The New York Film Academy welcomes students’ opinions and feedback, positive and negative, regarding policies, programs, and services. We view student complaints as opportunities for NYFA to identify and rectify any serious or systematic problems or issues affecting the quality of student life.

A student may initiate a grievance or complaint using the online reporting form below:

NYFA will address all appropriate student grievances promptly. A grievance is considered appropriate if a student expresses feelings of dissatisfaction concerning any application or interpretation of the NYFA administration or management-related policy.  The grievance process is as follows:

  • Complaints or grievances should be completed and submitted online via https://www.nyfa.edu/complaint-procedure-form/
  • The dean of students will forward with immediacy all received and completed complaint forms to the school directors.
  • Within two weeks of receiving a complaint, the NYFA administration will investigate the received complaint/grievance; all relevant parties will be interviewed and all documents related to the complaint/grievance will be reviewed.
  • NYFA Administration will render a decision and the complainant will be notified of the decision in writing (provided the complainant is not anonymous).
  • NYFA Administration will provide the complainant one week (seven days) to respond; the complainant can either agree or disagree to the decision.  All responses must be submitted to the dean of students in writing.  The dean of students will immediately forward the received responses to the school directors.  Failure of the complainant to respond in one week (seven days) will be interpreted as acceptance of the decision).
  • IF the complainant disagrees, he/she has the option of appealing the decision by submitting a written appeal to the dean of students, or contacting the New York State Education Department.  The dean of students will immediately forward all received appeals to the school directors.
  • If the complaint is determined to be valid, all necessary steps will be taken to provide the appropriate remedy for the complaint.
  • Grievances or complaints may be submitted anonymously; however, when the complaint is submitted anonymously, NYFA administration will not be able to inform the complainant of its decision and response.
  • A written summary of all complaints will be kept in Student Records for a minimum of six years, following the date that the complaint was first received.
  • For specific sex-based discrimination and sexual misconduct student rights and grievances, please see Appendix A: Sex-Based Discrimination & Misconduct Procedures.

The following matters are not handled as student complaints within the scope of this reporting procedure, but may be directed for attention as follows:

  • Grade appeal (Registrar’s Office)
  • Curriculum matters (Academic Department)
  • Certificate requirements (Registrar’s Office)
  • Sexual misconduct, harassment or discrimination (Title IX Coordinator)
  • Financial Aid/Tuition disputes (Financial Aid and/or the Bursar’s Office)

A student or any member of the public may file a complaint about this institution with the Bureau of Proprietary School Supervision by calling (212) 643-4760 or submitting a complaint in writing to:

Bureau of Proprietary School Supervision
116 West 32nd St., 5th Floor
New York, NY 10001

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